Fees and Policies

Consultation Fee

We provide experiential knowledge of wedding dress design, knowledge of fabrics, and advice on choosing the perfect silhouette for your unique body type. In addition, all details of your dress in form of notes and original hand drawn sketches of designs approved by you (the bride) will be collated. This effort attracts a non-refundable fee of $50CAD. However, if you decide to make your dream dress with us, the fee is deducted from the cost of the dress.

Return & Exchange Policy

Returns
Your dress has been made specifically for you based on your design and body measurements, therefore we can’t offer a refund or exchange on garments that have been completed or/and delivered.

However, there are certain situations where only partial refunds are granted (if applicable)

To be eligible for a refund, your dress must be unused, unworn, unwashed and in the same condition that you received it. It must also be in the original packaging with all tags intact.

Any dress not in its original condition, damaged or has missing parts for reasons not due to our error, will not be accepted.
Any item that is returned more than 14 days (weekend days included) after delivery will not be eligible for refund or exchange.

Refunds Within 14 days & if Applicable
Once your return is received and inspected, you will be notified via email your return has been received. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and payment refunded to your original method of payment, within 14 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, contact your banking institution or credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@miedore.com

To return your item(s), we require a notification email of intent of return BEFORE you send your dress to us.

Please do not send your dress back before emailing us.

Exchanges (if applicable)
If you need to change your dress, send us an email at info@miedore.com

Shipping

You will be responsible for paying for your own shipping costs for returning your dress. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged order to reach you, may vary.